ITech Helpline

Role Playing Scenario:

A customer calls into ITech Helpline and explains that her computer is all dark.



First, it is best to check the obvious, check out all connections and as you see in this scenario the electrical cord was connected to a surge protector which was off.  Once, she turned on the surge protector the computer turned on.  Also, you should verify with the customer that all is up and running and that she is satisfied. 

Do you agree with this scenario? If not, please share your suggestions and comments.